Patient Services Officer - Emergency Department

537944 - Patient Services Officer - Emergency Department

Calvary Mater Newcastle Permanent Part-Time (24hpw) and Casual Roles available. Salary Classification : Administration Officer Level 3, Year 1-2. Remuneration : $34.46 to $35.54 per hour + superannuation + salary packaging options.

The Role

The Patient Services Officer is responsible for delivering courteous, effective, and efficient patient support services. Duties include retrieving and managing medical records, generating i.PM reports, updating electronic whiteboard information, coordinating patient transport bookings, handling telephone inquiries, and providing general clerical support to the clinical team as required.

• Provide accurate, timely clerical support for the Clinical Nursing Unit Manager and clinical team (filing, typing, photocopying, receipt / redirection of telephone messages, and retrieval of patient records, test results, etc.).
• Maintain stationery stock levels by ordering on a regular weekly basis and ensure supplies such as prescription pads, pathology request forms, X-Ray request forms, and other stationery are available at staff stations.
• Retrieve laboratory results, medical records, X-rays, and obtain discharge summaries from other hospitals as requested.
• Complete maintenance requests as directed by the Clinical Nurse Unit Manager.
• Coordinate services from other departments / units as requested (e.g., paging medical officers, ECG, mobile x-ray, blood gas, maintenance, courier).
• Organise transport for patients by ambulance, hire car, or taxi as requested.
• Answer enquiries about patient location within the department; redirect calls, take and record messages, and escalate clinical matters to a medical or nursing colleague as needed.
• Page services to the department as required.

About You

Benefits

How to Apply

Click ‘Apply for Job’ and follow the prompts. As part of your application you will be asked to :

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart : Care from the heart. If this sounds like you, apply for a role with Calvary today.

Pre-employment checks may include, but are not limited to : reference checks, work rights, criminal history check, WWCC checks, and a health evaluation to ensure suitability for the role. You may be required to provide evidence of immunisation as required for your role.

Notes

Official job postings may display additional related roles and locations nearby.

#J-18808-Ljbffr