Patient Support Officer - G3 - Targeted

Employment Type : Temporary Part Time Until November 2026

Position Classification : Administration Officer Level 2

Remuneration : $32.30 – $33.37 + 12% Super + Salary Packaging

Hours Per Week : 24

Location : John Hunter Hospital – Awabakal Land

Closing Date : Tuesday 4th November 2025

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti‑Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About our Role

Are you passionate about patient care and enjoy working in a fast‑paced hospital environment? We’re seeking a dedicated and organised Patient Support Officer to join our team at John Hunter Hospital in the Cardiology and Gastroenterology Ward (G3). As the first point of contact on the ward, you’ll play a vital role in supporting patients, families, and clinical staff to ensure smooth ward operations and exceptional care delivery.

• Manage ward transfers and patient discharges
• Collate and distribute morning reports and relevant documentation
• Organise patient charts upon discharge, ensuring correct order and filing
• Deliver charts to Central Information Department (CID)
• Order stationery and medical forms for the ward
• Maintain up‑to‑date patient and ward information
• Communicate with patients and families professionally and compassionately
• Assist with DMR (Digital Medical Records) processes
• Update admission details as requested by clinical staff
• Working days are Monday, Tuesday and Wednesday

About You

What We Can Offer You

Information for Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description. You may contact Sonya Benson (Sonya.Benson@health.nsw.gov.au) for role‑related queries. For confidential support and to ensure an equitable, barrier‑free application process, contact Rebecca Caldwell (Rebecca.Caldwell@health.nsw.gov.au).

This is a Category A position. Applicants will undergo the required occupational assessment, screening and vaccination as per NSW Health policy PD2024_015.

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