Guest Service Manager Lancemore Mansion Hotel Werribee Park
Lancemore Hotel GroupCity of Melbourne, Victoria, Australia30+ days ago
Job descriptionDeliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay. Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person. Make recommendations on the hotel and local area. Respond to guest feedback, concerns or complaints from guests appropriately and follow up / report as required. Success in a similar role and exposure to front office reception and reservations work. Deliver exceptional guest service and get a kick out of helping, problem‑solving and being accountable for your workload. An acute eye for detail and exceptional administrative skills and able to pick up systems. Ability to work under pressure in a varied, fast‑paced environment, by taking initiative and working collaboratively. Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum. Positive mindset and a can‑do attitude. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award‑winning wines. We are rapidly expanding across Australia and are unique in being a family‑owned company that combines the head of a large operation with the heart of a family company. You will be joining a high‑performing workplace that believes in developing new talent and empowering people to drive their own results. We value our people and, as such, offer career progression, generous staff discounts, company‑wide incentives and team social activities.
Guest Service Manager – Lancemore Mansion Hotel Werribee Park
Join to apply for the Guest Service Manager role at Lancemore Hotel Group .
- Be part of our fun, guest service focused team!
- Attractive salary + benefits
- Easy to get to location and close to public transport
We are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.
Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance. Relax with a treatment at our award‑winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm‑to‑table dining at Joseph’s restaurant. The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants.
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Hotel Service Hotel • City of Melbourne, Victoria, Australia
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