Guest Service Manager

We are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.

Lancemore Mansion Hotel Werribee Park

Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph’s restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants

About The Role :

• Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
• Make recommendations on the hotel and local area
• Respond to guest feedback, concerns or complaints from guests appropriately and follow up / report as required

About You :

• Success in a similar role and exposure to front office reception and reservations work
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional administrative skills and able to pick up systems
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
• Positive mindset and a can do attitude

About Us :

Founded in 1986, The LancemoreGroup is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now!

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