Team Leader Settlements, Auto & General Australia
Purpose of the role
To lead a dedicated and task‑focused team of settlements specialists to ensure the best client and company outcomes are achieved, while delivering consistently high levels of service to each stakeholder.
Position Accountabilities
- Commercial Acumen – Create an operational setting that delivers high growth and wealth‑creation opportunities.
- Manage Complexity – Continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high‑fidelity Customer, Employee and Business Experience.
- Execution Excellence – Accelerate delivery and eliminate re‑work through disciplined execution, agility and clear KPIs.
- Develop People – Develop, foster and embed new capabilities to create sustainable growth.
- Engage our People – Explain the why of our unique culture and clearly link each team member’s actions to the success of the company.
- Drive Our Aspirations Culture – Embed a High‑Integrity culture with absolute expectations on Accountability and Transparency.
People Leadership
Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.Review, interpret and report on team and department results and trends.Conduct regular performance reviews with direct reports to ensure ongoing alignment with goals.Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.Provide technical claims advice and assistance to the team and across the business.Review and approve complex claims decisions.Apply relevant insurance law principles and legislation.What Experience You’ll Bring
Strong leadership experience.Demonstrated ability to lead, develop and coach staff.Well‑developed understanding of legislative, regulatory and compliance obligations in the FSR environment.Proven ability to provide data analysis with strong written and verbal communication skills.Ability to maintain strong relationships with internal and external stakeholders.Excellent customer service skills.Demonstrated financial and KPI performance.The Benefits of Working at A&G
Location – Based at our North Lakes office; close to Brisbane, with convenient access to retail, restaurants and other amenities.Performance rewards – Bonuses and other perks for high performance.Leave options – Volunteer days, additional paid personal day, paid parental leave, and the ability to purchase additional leave.Learning and development – Opportunities to grow with us.Community impact – A&G Difference program for volunteering, fundraising and donations.Wellbeing – Healthy mind and body hub, mental‑health support, fitness discounts.Celebration – On‑site events, family fun days and annual celebrations.Discounts – Savings on insurance products and partner retailer discounts.About Us
Auto & General (A&G) is the fastest‑growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products – Car, Motorcycle, Home, Contents, Pet and Travel – are delivered through our award‑winning brand Budget Direct and partnerships with leading brands such as ING, Qantas, Virgin Money and Coles Insurance. We are excited about the future and always on the lookout for talented, passionate individuals to help us achieve our goal of being Australia’s best insurer.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
Job Type : Full‑time
Seniority : Mid‑Senior level
Function : Finance and Sales
Industry : Insurance
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