IT Support Officer

About UPA

UPA is a mission-based organisation dedicated to providing quality service and care. We offer a wide range of accommodation, care, and support options throughout our regions, including residential care, retirement villages, nursing homes, home care services, and serviced units. Our philosophy is simple : every person has the right to live in peace and dignity, with respect and security, irrespective of age.

About the Role

We are seeking a motivated and proactive IT Support Officer to join our corporate team based at Wahroonga. This role is essential in ensuring smooth IT operations across UPA, providing first-line support to staff, maintaining systems, and assisting with IT projects. You’ll be the go-to person for troubleshooting, system administration, and supporting digital transformation initiatives that improve the way we deliver care and services.

Key Responsibilities

• Provide timely and effective Level 1 & 2 IT support to staff across multiple sites (onsite and remote).
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, access permissions, and system configurations.
• Maintain IT assets, equipment, and inventories.
• Assist with system upgrades, installations, and patches.
• Support the implementation of new technologies and digital transformation projects.
• Provide clear communication and support to staff with varying levels of IT knowledge.
• Ensure compliance with IT policies, data security, and privacy standards.
• Contribute to process improvements and documentation of IT procedures.

About You

You’ll bring strong technical skills and a proactive, customer-focused mindset. You enjoy problem-solving, supporting others, and working in a mission-driven environment.

Skills & Experience Required

Additional Requirements

Why Join UPA?

Pre-employment Screening

The successful applicant is required to meet the following criteria :

Appointment is subject to satisfactory pre-employment screening and confirmation of the applicant’s right to work in Australia

How to Apply

If this sounds like the right opportunity for you, we’d love to hear from you. Please submit your application with your resume and a cover letter outlining your suitability for the role. Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at recruitment@upa.org.au.

To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment / interview process to better enable you to shine, please contact the UPA’s Talent Team at recruitment@upa.org.au.

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