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ICT Support Officer

ICT Support Officer

VytecSydney, New South Wales, Australia
30+ days ago
Job description

Role Description

We are seeking a skilled and motivated technology expert to join our team. In this role, you will provide hands-on technical support across a range of customer environments, with a strong focus on communication platforms and end-user support. You will also assist in managing cloud-based calling systems, video conferencing setups, and PBX infrastructure. Base salary : $75,000 - $80,000 per year (depending on experience).

What We Offer

  • Dynamic team with exposure to a wide range of technologies.
  • Ongoing professional development and support.
  • Stable, long-term opportunity with pathway to career growth.

Key Responsibilities

  • Deliver technical support to end users for hardware, operating systems, and application issues (onsite and remotely).
  • Provide support and administration for Microsoft 365, Teams Calling, and PBX / VoIP platforms.
  • Troubleshoot and escalate issues related to network connectivity, VPN access, and video conferencing systems.
  • Assist with the configuration, maintenance, and monitoring of VC room equipment (including Microsoft Teams Rooms and third-party devices).
  • Maintain high standards of customer service, ensuring timely resolution of technical issues within SLA targets.
  • Document procedures, incidents, and resolutions within the ticketing system.
  • Liaise with vendors and escalate complex issues as required.

    • Skills & Attributes

  • Relevant Diploma in Information Technology or work experience in lieu of relevant qualifications.
  • Minimum 2 years of relevant experience in ICT support roles, preferably within an MSP or similar IT services business.
  • Hands-on experience supporting Microsoft 365, Windows environments, and VoIP / PBX technologies.
  • Practical knowledge of VC solutions and hardware such as Microsoft Teams Rooms, Poly, Logitech, Cisco, etc.
  • Experience using ITSM / ticketing systems and remote monitoring tools (RMM).
  • Sound troubleshooting and problem-solving abilities in networking (basic routing, VPNs).
  • Strong communication and customer service skills, with a proactive mindset.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Industries

  • Telecommunications

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