Client Relationship Manager - Insurance

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Join to apply for the Client Relationship Manager - Insurance role at Cognizant

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.

If you want to be part of this growth story, seize the moment and join us in ANZ!

Overview

Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.

Key Responsibilities

• The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
• Serving as the primary management contact and client liaison, develop ‘Trusted Advisor’ relationships with CxOs and other key stakeholders.
• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
• Identify strategic initiatives that help client’s business achieve their goals and drive transformational programs.
• Provide thought leadership / innovation in managing strategic customers.
• Strategize and create a blueprint for increased mindshare and wallet share in respective market segment / portfolio.
• Drive growth and customer satisfaction in the accounts / portfolio.
• Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
• Negotiate commercial terms of engagement.
• Responsible for managing the P&L of portfolio, business planning / budgeting.
• Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.

Preferred Qualifications

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit careers

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Salary >

100,000 AUD

Salary : 100,000 and above

Posting Date : 20 May 2025

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

IT Services and IT Consulting and Business Consulting and Services

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