Client Renewals Manager

Overview

About LEAP

LEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop, and support is used by more than 71,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 800 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Client Renewal team

Our Client Renewal team exists to ensure the longevity of our client base through the renewal of our client\'s agreements - driving renewals, expansion and upsell opportunities. This is a tight-knit group of relationship experts who problem solve together, leave egos at the door, and genuinely care about both our clients and each other. You’ll own your client base, managing your book of business with independence and impact.

What you'll do

Reporting to the Head of LEAP Renewals Australia & New Zealand, you will minimize client churn by successfully negotiating commercial terms with clients at the point of renewal. You'll work closely with the Customer Success Manager to become a trusted advisor and partner to our customers and stakeholders at all levels in the legal industry. You'll be joining us at an incredibly exciting time, with incredible new features that help law firms be efficient and make more money.

To make this happen, you will :

• Negotiate commercial outcomes with senior stakeholders, including effectively dealing with objections, resulting in the renewal of the client\'s agreements.
• Understand the challenges and needs of clients and provide / facilitate effective solutions.
• Commit to ongoing learning of LEAP features and benefits to develop and maintain product knowledge.
• Proactively utilize internal resources and liaise with internal stakeholders to work through roadblocks and facilitate solutions for clients.
• Maximize the productivity of clients using LEAP, confidently demonstrating new features, products, and add-ons at the time of renewal.
• Ensure all client activity is accurately logged in Salesforce (CRM) in a timely manner.
• Attend conferences, roadshows, exhibitions, and events, networking with existing clients and prospective clients.
• Achieve individual and team targets, including “Top 5” goals aligned with the company’s goals

What you'll bring

You are the type of person who

inputs. You are efficient & autonomous and don’t compromise on quality.

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join LEAP?

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