Senior Manager - Systems, Process Innovation & Workforce Experience

Senior Manager - Systems, Process Innovation & Workforce Experience

Join to apply for the Senior Manager - Systems, Process Innovation & Workforce Experience role at Australian Red Cross

Base pay range

A$130,000.00 / yr - A$150,000.00 / yr

• Join the world’s largest humanitarian movement
• Full time, ongoing role
• Flexible location + hybrid working

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Senior Manager - Systems, Process Innovation and Workforce Experience is a strategic and hands on leadership role responsible for transforming the way our workforce interacts with People and Culture (P&C) through the design, delivery, and continuous improvement of systems and processes. We use Dayforce as our Human Resource Information System. The role is central to delivering seamless, intuitive, and workforce-centric experiences across the lifecycle by leading complex technology projects, managing system operations, and driving process innovation.

The role will lead end-to-end delivery of P&C technology initiatives from discovery, design through to implementation and post-launch support, ensuring alignment with business goals, compliance standards, and user needs. The role will also oversee the day-to-day operations of P&C systems, ensuring data integrity, system performance, and user satisfaction.

A key focus of the role is to embed a culture of continuous improvement and human-centred design, ensuring that every system and process is built with the workforce experience at its core. This includes reimagining workflows, automating manual tasks, and enabling self-service capabilities that empower our workforce. Working closely with stakeholders across People and Culture, Technology, Finance, and external vendors, this role is responsible for co-creating solutions that are scalable, sustainable, and aligned with the organisation’s strategic direction.

About you

As a seasoned Project Manager, you will have strong business analysis ability and bring deep expertise in managing HCM cloud-based systems including aligning functional / business processes with workforce experience. You will also demonstrate a contemporary understanding of excellence in practice.

Success in this role requires the ability to influence and collaborate across diverse stakeholder groups, manage competing priorities, and deliver measurable outcomes that enhance both operational efficiency and workforce engagement.

Key behavioural and technical capabilities

Benefits that act for you, while you act for humanity

Financial wellbeing : In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing : You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work / Life Flexibility : You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options.

Career development : Access to ongoing learning, training, and development courses.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 7. We are offering a competitive salary + superannuation + salary packaging options.

To find out more about this opportunity or to obtain a copy of the Position Description, please email Shalini Singh on shsingh@redcross.org.au.

Applications must be submitted online prior to 11.55pm AEST on Thursday, 6 November 2025 to be considered for this opportunity.

We encourage applicants to apply ASAP as we will be reviewing applications as they are submitted and may fill this role prior to the advertised closing date.

While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries : Non‑profit Organizations

Referrals increase your chances of interviewing at Australian Red Cross by 2x

#J-18808-Ljbffr