BUSINESS APPLICATIONS SUPPORT MANAGER | Sydney (St Leonards)
Are you an experienced IT leader ready for a new challenge with one of Australia’s most iconic resort destinations? Looking to combine professional growth with lifestyle flexibility and a supportive, high-performing team?
Join the Hamilton Island IT team as our Business Applications Support Manager , based in our Sydney office at St Leonards . You will lead a talented team supporting the technology that powers one of the country’s most recognised hospitality brands, from resorts and restaurants to marina operations and luxury guest experiences.
This is your opportunity to make an impact with a values-led organisation that blends innovation, hospitality and world-class guest service.
Why you’ll love working with us
- Convenient St Leonards location close to transport, cafés and amenities
- Be part of an exciting digital transformation journey across one of Australia’s leading resort operations
- Work with an award-winning organisation and a supportive, high-performing IT team
- Opportunities for career growth and professional development across the wider Hamilton Island Group
- The best of both worlds – connect and collaborate in the office through the week, with the flexibility to work from home each Friday
Where you’ll make an impact
Lead, coach and develop a team of Application and Digital Platform Support SpecialistsEnsure the availability, stability and performance of all business applicationsPartner with internal stakeholders to identify and deliver system improvements and process efficienciesOversee incident, change, problem and capacity management under ITIL frameworksManage vendor relationships, SLAs and service contracts to ensure value and performanceAct as a subject matter expert for enterprise systems and integrations across POS, PMS, ERP, HR and CRMDrive continuous improvement and innovation within business applicationsProvide reporting to senior management on performance, incidents and service metricsLead major incident response and escalation management for business-critical systemsWhat we’re looking for
You are a confident, collaborative leader who thrives in a fast-paced environment and takes pride in delivering outstanding service through technology. You bring a strategic mindset, excellent communication skills and a passion for improving business performance through innovative IT solutions.
To be successful, you’ll need
Minimum five years’ experience in a similar Applications Support Management roleExperience in the hospitality industry, supporting POS, PMS, ERP and HR systemsStrong project management, business engagement and stakeholder communication skillsProven experience managing vendors, contracts and service delivery performanceDemonstrated success in leading and developing teams to achieve high-quality outcomesExperience implementing system upgrades, integrations and new business solutionsSolid understanding of ITIL frameworks and operational best practiceStrong financial management skills, including OPEX and CAPEX budgetingAbout Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now!
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