Business Support Operations Manager

About Our Client :

With a strong presence in Werribee and Point Cook since 2008, our client's business continues to grow. They're now seeking a highly motivated professional to join their BSO (Business Support & Operations) division. If you have a solid background in operations management, we want to hear from you!

About the Role :

As a key member of their Business Support and Operations team, you'll work closely with the Director across Sales, Property Management and General Business Operations. With support from their administration team, you'll have the chance to grow in a fast-paced, supportive environment where your organisation and communication skills make a real impact.

Key Responsibilities :

• Manage general trust accounting processes, including daily and monthly reconciliations.
• Prepare and maintain weekly and monthly sales reports, pipeline updates, and work-in-progress documentation.
• Oversee property listing management, including administration, preparation of contracts, marketing materials, and online advertising.
• Coordinate and implement agency and agent marketing campaigns across digital, print, and social media platforms.
• Provide operational support by overseeing office systems, equipment, and procedures to ensure smooth day-to-day business functions.
• Support recruitment, onboarding, and training processes.
• Handle confidential information with discretion while delivering a high standard of professional support.
• Work with the Directors, Group Operations Manager, and Group Investment Manager to successfully roll out initiatives across sales, property management, and investment divisions.

What We're Looking For :

• Minimum 3+ years of experience in operations / administration
• Advanced-level trust accounting experience required
• Agent's Representative Certificate (mandatory) and the ability to provide a Police Check
• Strong organisational skills, attention to detail, and the ability to meet deadlines
• Tech-savvy and experience with Canva, social media platforms, and CRM software
• Excellent communication skills, both written and verbal
• A positive team player who enjoys contributing to culture and team success across Point Cook and Werribee offices.

What you'll get :

• Great salary package
• Work alongside experienced sales, property management, and leadership teams
• Monday to Friday role – no weekend work
• Regular team events, recognition programs, and a supportive work environment

Reference number : 3966207

Profession : Real EstateOPERATIONS MANAGER

Company : Gough Recruitment AU

Date posted : 14th Oct, 2025