Customer Success Manager, APAC

Customer Success Manager, APAC – Tradable Bits

Tradable Bits is an award‑winning fan engagement technology company that helps sports, music, and entertainment brands build better fan experiences. Our SaaS platform empowers partners to engage, collect, and activate fan data to market smarter and drive measurable business outcomes.

Based in Richmond, Melbourne, our APAC business has built a strong reputation across Australia, New Zealand, and Asia over the past four years – founded on partnership, trust, and service excellence. We proudly work with leading names, including the AFL, NRL, NBL, and Netball Australia, alongside a growing roster of music and entertainment brands.

Who You Are

You’re a digital marketer and customer success professional who understands how data powers fan engagement. You’ve worked in (or adjacent to) the sports, music, ticketing, or entertainment sectors, and thrive in fast‑moving, collaborative environments.

You’re equally comfortable brainstorming campaign ideas with a marketing team as you are discussing ROI or data strategies with C‑suite stakeholders. You bring structure and initiative to ambiguous situations, thrive in growth environments, and are energised by helping clients turn ideas into measurable results.

You’re proactive, curious, and commercially minded – a strategic Customer Success Manager who can think big but isn’t afraid to roll up their sleeves and get stuck in to make things happen.

The Role

As a Customer Success Manager, you’ll partner with some of the region’s most recognised sports and entertainment organisations, helping them engage their fans, grow their audiences, and activate data‑driven marketing strategies through the Tradable Bits platform.

You’ll own the entire customer lifecycle – from Onboarding to Renewal – ensuring they not only adopt our technology but achieve tangible outcomes through its use.

Key Responsibilities

Strategic Partnership & Account Management

• Own a portfolio of accounts across sports, music, and entertainment sectors.
• Act as a strategic advisor, helping customers leverage fan data to drive engagement, revenue, and loyalty.
• Build trusted relationships at a club level with marketing, partnerships, membership, and digital teams, as well as executive stakeholders, shaping strategy and influencing data‑led decisions.
• Identify growth opportunities, new use cases, and platform expansion potential within your portfolio.

Digital Marketing & Campaign Strategy

Customer Onboarding & Adoption

Insights, Reporting & Growth

What You’ll Bring

Essential Skills & Experience

Desirable

Why Join Us

At Tradable Bits, you’ll be part of a passionate, creative, and growing team that’s reshaping how sports and entertainment brands connect with their fans.

You’ll have the opportunity to work with some of the most recognisable names in the industry, while contributing to the growth of our APAC region – where your ideas, initiative, and impact truly matter.

Additional Information

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Other

Industries : Performing Arts and Spectator Sports

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