Operations Officer Patrols And Technical Training

Due to recent promotion, an excellent opportunity has presented within the RACQ Roadside Patrols and Fleet Operations team for an Operations Officer to join us on a full-time permanent basis.

You will be instrumental in ensuring all administration and planning functions are managed efficiently and effectively within the Roadside Assistance Network. This will include handling calls, accurately compiling and processing Patrol officers pay, overtime and other allowances, helping with general enquiries, process expenses and purchase orders, receive, register and action tools, equipment, livery and uniform orders on behalf of the Roadside Assistance Network and complete monthly adhoc reporting.

This position is based at Eight Mile Plains, with options to work flexibly from home 1-2 days / week.

• About you

This position is well suited to a people-centric and motivated individual with 1-2 years' experience in a similar administrative support role. You are organised, resilient and possess strong communication and interpersonal skills and a good sense of humour.

To be successful in the role, ideally you will also possess :

• Strong computer literacy, keyboard, navigation and data entry skills.
• Strong organising and prioritising skills to meet deadlines, schedule task completion and follow-up in a manner which, does not materially affect the completion of primary tasks and / or customer service standards.
• Demonstrated ability and willingness to work within the span of hours as workload required with mínimal notice.
• Ability to identify, recommend and initiate improvement opportunities to general administration work practices.
• Ability to successfully complete MARS, CARS, CAD, COGNOS, Auto-check and COGEN training.
• Self-driven, ability to work autonomously with mínimal supervision
• Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

• What we offer you;

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include :

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
• A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
• Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
• Invest in your development with in-house development programs and online courses.
• Ready to apply? You've got this.
• RACQ is a 'Circle Back Initiative' employer
• we commit to respond to every applicant.

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• Work Locations

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113