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Senior Program Officer

Senior Program Officer

Aged Care Quality and Safety CommissionCity of Melbourne, Victoria, Australia
7 days ago
Job description

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About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.

About the Team

The SIRS PPI branch supports the Commission’s purpose through a strong focus on improved sector engagement and reporting relating to the SIRS by :

  • strengthening the engagement approach to provide improved advice and education about SIRS reporting
  • targeted insights reporting to support the sector to prevent and manage serious incidents
  • redesigning the SIRS form to provide more clarity and improve the quality of reporting
  • leveraging the Commission’s maturing analytics capability to develop further insights into sector-level, segmented and provider-level trends and systemic issues.

The SIRS is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth‑subsidised aged care and services.

About the Role

The APS 6 Senior Program Officers (multiple) within the SIRS PPI branch works in close partnership with the Directors and Assistant Directors to support the Assistant Commissioner, SIRS PPI, to deliver the selected areas of the program.

The Senior Program Officers will be contributing to the delivery the SIRS PPI program through the Analytics and Insights, Engagement and Sector Capability, and SIRS PPI Form Redesign teams, to enable and implement strengthened engagement with the SIRS reporting provider sector, targeted insights reporting, form redesign and analytics capability.

Responsibilities

  • Build and maintain engagement with internal and external stakeholders.
  • Provide support to the working group and sub‑working groups, including progressing action items related to program aims and objectives.
  • Assist with the management of critical and sensitive issues to deliver consistent strategic and quality messaging related to project aims and objectives, and in line with current policies.
  • Identify and respond appropriately to program risks, including escalation of risks to Assistant Director and Director as required.
  • Ensure effective and accurate data capture to enable risk modelling and analysis of trends.
  • Coordinating and managing data and analytics project activities, consulting stakeholders and internal teams to define requirements and deliver outcomes.
  • Present data in clear, consistent, and accessible formats, including dashboards, reports, briefing papers, and visualisations tailored to audience needs.
  • Contribute to program evaluation, continuous improvement and innovation. Work constructively as a member of a team, including sharing of information to build the capacity of other staff to undertake their roles.
  • Adhere to the APS Values and Code of Conduct.
  • Key Capabilities

  • Think critically – assess the implications of Commission, Government and Sector changes that may impact the SIRS PPI program and develop cogent insights to inform policy and program advice.
  • Shows judgement and intelligence – undertakes objective, systematic analysis and draws accurate conclusions based on evidence and recognises the links between interconnected issues.
  • Communicates clearly – confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.
  • Deliver outcomes – work in a fast‑paced environment with ambiguity. Candidates need to demonstrate self‑motivation, initiative and the willingness and ability to lead and drive initiatives.
  • Excellent relationship management skills – be comfortable with collaboration and be able to work with people with different perspectives to achieve outcomes.
  • Risk – Demonstrated strategic, planning, analytical and problem‑solving skills, including the ability to assess and manage risk.
  • Compensation

    Salary offered will be between $96,503 – $106,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

    Employment Details

    Roles are offered on an Ongoing / Non‑Ongoing basis, with Non‑Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.

    Application Deadline

    Applications close on 7 November 2025 at 11 : 30pm (AEDT).

    How to Apply

    Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

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    Senior Program Officer • City of Melbourne, Victoria, Australia

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