Application Support Specialist

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Who We Are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What We Do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our People

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Application Specialist Support Professional

The ideal candidate will be responsible for providing technical and functional support for software applications, ensuring their smooth operation and assisting end-users with troubleshooting and best practices. The role plays a key part in delivering exceptional user experience, driving operational efficiency, and ensuring applications align with business objectives.

Responsibilities

• Triage inquiries and resolve incoming application questions and incidents from end users respond to incoming requests from customers through our support channels (ticketing system, email, phone).
• Reproduce customer issues to diagnose the problem and resolve basic troubleshooting issues. Follow procedures to elevate to other teams if issue is determined to be a system bug.
• Assist end-users with application usage, training, and best practices to leverage the software effectively.
• Customer-focused mindset with a passion for exceeding customer expectations.

Candidate Profile

Benefits

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

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