Talent.com
Application Support Analyst

Application Support Analyst

HBF AustraliaBrisbane, QLD, AU
6 days ago
Job description

HBF Employee Benefits

  • FREE Corporate Gold Hospital Insurance (for you and your family)
  • 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
  • 2 volunteering days per year
  • 18 weeks paid parental leave
  • Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

About the Role

Ready to make an impact as an Application Support Analyst in a dynamic, fast-paced environment? Join HBF and help shape our digital future.

As an Application Support Analyst, you’ll play a key role in ensuring the stability, security, and efficiency of HBF’s Queensland application suite. You’ll provide advanced technical support across core systems, lead identity and access management processes, and contribute to audit readiness and release management. This is a hands-on role that blends technical expertise with stakeholder engagement, offering the opportunity to drive continuous improvement and collaborate across teams to deliver secure, reliable services.

The key responsibilities of this role include :

  • Support core applications (HAMBS, e5, Optimizely), resolve incidents, and maintain system performance.
  • Manage end-to-end Identity and Access Management (IDAM) processes to ensure secure, compliant access.
  • Author templates in Airdocs platform.
  • Lead release management activities, including testing, deployment, and post-implementation verification.
  • Support internal and external audits aligned with CPS 230 and CPS 234 compliance obligations.
  • Collaborate with vendors and internal teams to resolve issues and implement enhancements.
  • Maintain accurate records in ITSM tools (e.g. Cherwell) and contribute to knowledge sharing through documentation and training.
  • This role is open to candidates based in QLD, WA, NSW or VIC .

    About You

    You’re a proactive problem-solver with a passion for secure, reliable application support and automation. You thrive in collaborative environments, navigate identity governance and audit compliance with confidence, and bring a customer-first mindset to every interaction.

    Ideally, you’ll have :

  • Demonstrated experience in supporting core applications, including HAMBS and e5 Workflow, as well as digital platforms, with a proven ability to solve complex problems effectively.
  • Solid understanding of Identity and Access Management (IDAM) processes and ITSM tools (e.g., Cherwell).
  • Familiarity with audit and compliance frameworks, particularly CPS 230 and CPS 234.
  • Experience with scripting (e.g. MS-SQL queries and process automation to streamline workflows and improve efficiency.
  • Strong customer service orientation with excellent communication and stakeholder engagement skills.
  • Commitment to maintaining accurate system documentation and contributing to knowledge sharing across the team.
  • Experience with Airdocs template authoring (highly regarded).
  • ITIL certification or practical experience applying IT service management methodologies (highly regarded).
  • Does this sound like you?

    Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application.

    Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.

    At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community.

    We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at

  • to discuss how we can accommodate.
  • To learn more about our commitments visit : Community Initiatives | HBF Health Insurance

    Create a job alert for this search

    Application Support Analyst • Brisbane, QLD, AU

    Related jobs
    • Promoted
    Application Support Engineer

    Application Support Engineer

    Australian Retirement TrustCity of Brisbane, QLD, Australia
    Add expected salary to your profile for insights.Take hold of a monster opportunity as an Application Support Engineer in our Technology Operations - Member and Employer team.If you’re a good fit f...Show moreLast updated: 13 days ago
    • Promoted
    Application Support - Team Lead

    Application Support - Team Lead

    Total System ServicesBrisbane, Australia
    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw...Show moreLast updated: 19 days ago
    • Promoted
    Application Support Specialist

    Application Support Specialist

    AMCS GroupBrisbane, Australia
    Get AI-powered advice on this job and more exclusive features.Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia.With over 1,...Show moreLast updated: 14 days ago
    Application Support - Team Lead

    Application Support - Team Lead

    Global PaymentsFortitude Valley, QLD, AU
    Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re . That’s why 5m+ customers and 7k+ softw...Show moreLast updated: 23 days ago
    APS6 Application Support Officer, Various Locations

    APS6 Application Support Officer, Various Locations

    ACICBrisbane, QLD, AU
    To proceed, please enable JavaScript in your internet browser.After enabling JavaScript, you will need to close and re-open this browser window. Location : Adelaide, Brisbane, Canberra, Melbourne, Pe...Show moreLast updated: 30+ days ago
    • Promoted
    Business Analyst - Platform Support

    Business Analyst - Platform Support

    SS&C TechnologiesBrisbane, Australia
    Business Analyst – Platform Support.Brisbane or Newcastle (Hybrid).SS&C Technologies, a leader in financial services and healthcare technology, is seeking a Business Analyst – Platform Support to j...Show moreLast updated: 8 days ago
    Application Support Consultant

    Application Support Consultant

    AtturraBrisbane, QLD, AU
    We are seeking a skilled and energetic professional to join our manufacturing Service Desk Team.This position requires strong communication and analytical skills, along with the ability to work col...Show moreLast updated: 9 days ago
    • Promoted
    Sr. Application Support Analyst

    Sr. Application Support Analyst

    CovetrusBrisbane, Australia
    We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine.We have a long history of innovation, continuous improvement, and excellence in...Show moreLast updated: 30+ days ago
    Deployment Support Analyst

    Deployment Support Analyst

    Talent InternationalBrisbane, QLD, AU
    Month Contract | Competitive daily rate | Major transformation project.Queensland Government department.This initiative involves delivering a contemporary. Enterprise Content Management (ECM) soluti...Show moreLast updated: 30+ days ago
    • Promoted
    Application Support Consultant

    Application Support Consultant

    Atturra LimitedBrisbane, Australia
    We are seeking a skilled and energetic professional to join our manufacturing Service Desk Team.This position requires strong communication and analytical skills, along with the ability to work col...Show moreLast updated: 3 days ago
    Technical Support Analyst

    Technical Support Analyst

    Talent InternationalBrisbane, QLD, AU
    AI Unit within state government.This team leads the delivery and operation of secure, scalable AI services that support critical initiatives and drive improved service delivery across Queensland.In...Show moreLast updated: 30+ days ago
    Helpdesk Support Analyst

    Helpdesk Support Analyst

    Amart FurnitureRochedale, QLD, AU
    Seeking a skilled and customer-focused.Windows environments, Microsoft 365, Active Directory, and retail systems.The ideal candidate will have strong troubleshooting skills, experience with ticketi...Show moreLast updated: 1 day ago
    Business Analyst - Platform Support

    Business Analyst - Platform Support

    SS&C Bluedoor Pty LimitedBrisbane, QLD, AU
    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financia...Show moreLast updated: 9 days ago
    • Promoted
    Desktop Support Analyst

    Desktop Support Analyst

    ClearCompanyBrisbane, Australia
    Desktop Support Analyst - (250002KY).Employment visa sponsorship is not available for this role.Therefore, it is only suitable for candidates who are Australian citizens or permanent residents.Appl...Show moreLast updated: 13 days ago
    • Promoted
    IT Support Analyst

    IT Support Analyst

    Alliance Automation PtyBrisbane, Australia
    Join Alliance Automation : Where Excellence Meets Opportunity.Empowering Australian Industry.With a strong foundation built on. Join a team that puts people first and is committed to innovation, coll...Show moreLast updated: 23 days ago
    • Promoted
    Application Support 1

    Application Support 1

    SGS & CoBrisbane, Australia
    Propelis, is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative,...Show moreLast updated: 23 days ago
    • Promoted
    Application Support Engineer Brisbane, QLD

    Application Support Engineer Brisbane, QLD

    Australian Retirement TrustCity of Brisbane, QLD, Australia
    Take hold of a monster opportunity and join our Technology Operations team as an Application Support Engineer.If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love...Show moreLast updated: 13 days ago
    Desktop Support Analyst

    Desktop Support Analyst

    StantecSouth Brisbane, QLD, AU
    Desktop Support Analyst - ( 250002KY ).Please note that employment visa sponsorship is not available for this role.Therefore, it is only suitable for candidates who are Australian citizens or perma...Show moreLast updated: 15 days ago