Customer Success Team Leader

This range is provided by 4Twenty Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00 / yr - $140,000.00 / yr

About the Company

Our client is a global FinTech scale‑up on a mission to empower high‑growth consumer brands with fast, flexible funding. Their proprietary technology enables rapid credit assessments and same‑day funding to help eCommerce and D2C businesses unlock their next stage of growth. Having deployed over $4.5B to thousands of brands worldwide, they’re backed by top‑tier investors and operate at the forefront of the alternative finance space.

The Opportunity

As Head of Customer Success & Account Management (ANZ), you’ll be responsible for leading a growing team of CSMs and driving the retention, expansion, and satisfaction of a rapidly scaling customer base. You’ll play a pivotal role in optimising account management processes, coaching your team to world‑class performance, and building scalable playbooks that deliver exceptional outcomes for customers and the business alike.

This role blends strategic leadership with hands‑on enablement. You’ll collaborate closely with global revenue, operations, and enablement teams to ensure local execution excellence and customer impact.

Key Responsibilities

• Lead, mentor, and develop a high‑performing team of Client Success Managers.
• Define and execute account management strategies to maximise customer growth, retention, and satisfaction.
• Build and optimise scalable processes for renewals, upsells, and account expansion.
• Partner cross‑functionally with Revenue Operations, Product, and Enablement to refine systems and playbooks.
• Hire, train, and coach team members to become experts in the company’s value proposition and consultative sales methods.
• Support senior leadership with data‑driven reporting and performance insights.

About You

Why Join

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

General Business, Customer Service, and Sales

Industries

Financial Services, Software Development, and IT Services and IT Consulting

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