Sales Engineer / Customer Solutions Engineer, iGuide

Who we are

Founded in Canada in 2013, Planitar Inc. is the maker of iGUIDE, a proprietary camera and software platform for capturing and delivering accurate floorplans, immersive 3D virtual tours and extensive property data. By integrating floor plans and visual data, iGUIDE provides an intuitive and practical way to navigate and explore built environments digitally.

Where does REA fit in?

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding, understanding or financing your next home. We operate Australia’s leading residential and commercial property websites – realestate.com.au and realcommercial.com.au – among other leading brands in Australia and India. iGUIDE is part of the REA family and iGUIDE and REA teams work closely together, supporting consumers with more immersive experiences to help them make more informed property decisions.

What the role is all about

This position serves as a key liaison between prospective customers, the sales team, and the product / engineering teams. You will be responsible for understanding customer workflows and demonstrating our hardware and software solutions. With a strong understanding our how the iGUIDE hardware, software, and Portal works, you can help to seamlessly integrate our technology to help customers achieve their specific goals.

By providing technical expertise, workflow mapping, onsite training, and ongoing support, you’ll ensure a smooth trial process and ultimately help drive sales and customer satisfaction. The ultimate goal is to demonstrate how our technology will be used by the customer to full fill their business and technology needs so that they will move forward with adoption of the iGUIDE technology.

Pre-Sales & Trial Engagement

• Work in-field, directly with customers (end-users and technical buyers) to demonstrate, teach, and understand how the iGUIDE technology will provide a solution to the customer needs.
• Collaborate with the sales team to identify customer needs, pain points, and desired outcomes.
• Conduct workflow analysis to understand how our technology can best fit into the customer’s existing processes.
• Demonstrate the value proposition of our hardware and software solutions during pre-trial and trial stages.

Solution Design & Technical Guidance

Onboarding & Training

Customer Success & Feedback Loop

Technical Support & Troubleshooting

Cross-Functional Collaboration

Who we’re looking for

You’re a technically minded problem solver who thrives on helping customers see what’s possible. You understand both the “how” and the “why” behind technology — and can translate complex product capabilities into real-world value. You’re equally comfortable in the field with customers as you are working with product and engineering teams to refine solutions.

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