First Response Case Manager

Overview

Number Of Positions Available : 1

Position : Case Manager, First Response Team

Classification : SCHADS Crisis Level 2

Department : Social Mission – Homelessness, Nambour

Employment : 12-month Contract | Full-Time

About Us

The Salvation Army is a Christian movement and one of Australia\'s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvos are one of the largest providers of homelessness services across the country. We believe every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About The Role

Join us as a Case Manager and make a real difference for individuals and families at risk of homelessness. Provide compassionate, trauma-informed, person-centred support that empowers resilience and lasting change. Be part of a dedicated team delivering hope and tailored care across South-East Queensland.

Provide over-the-phone and face-to-face intervention, triage, interim response and case management to individuals and families throughout the region. Includes initial assessment, appropriate referral with development and implementation of case plans that achieve set outcomes.

How You Will Make An Impact

Ensure that delivery of services and support is aligned with the National Homelessness Stream Model of Care.

• Establishing relationships with individuals who access the service, that encourage choice, self-determination and participation
• Liaise daily with First Response team members to provide collaborative and comprehensive response to client needs
• Work within an ethical decision-making framework to administer brokerage funding where appropriate in consultation with Team Leader
• Ongoing assessment of the individuals’ presenting issues, vulnerabilities and needs from initial intake to exit
• Case Management is provided at the office or in Community in a Mobile Support Capacity
• Engagement in continuous quality improvement activities, including audit processes, data discovery sessions, reports, Most Significant Change Methodology
• Participates in local network meetings inclusive of Communities of Practice meeting, working groups and projects
• Displays high levels of emotional intelligence, with an awareness of how personal values and beliefs can impact work

What You Will Bring

What We Offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits including :

How to Apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role\'s requirements. Applications will close as soon as a suitable candidate is secured.

Equal Opportunity and Child Safety

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and / or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child-safe organisation and is committed to protecting children and young people from harm. All child-facing roles require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check or equivalent.

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