Digital Services Coordinator

Preferred location : Sydney | Other Capital Cities Considered| Hybrid Work Arrangements Available

Band 2 Digital Services Coordinator | Full-Time | TFA Certified Agreement (2020–2024)

Are you a digital systems expert passionate about delivering user-first technology solutions in sport? Join Touch Football Australia (TFA) as our Digital Services Coordinator and help elevate digital experiences across a national participation base of over 600,000.

About Us

Touch Football Australia (TFA) is the national governing body for Touch Football – a fun, fast and inclusive sport played across the country. In partnership with the NRL and aligned with the Australian Sports Commission, TFA delivers the game from grassroots through to elite.

We are committed to driving digital innovation to improve the experience for players, coaches, referees, administrators and volunteers across the Touch Football community.

About the Role

This operational role is key to supporting and enhancing TFA’s digital platforms - including MySideline (registration & competition management), The Nest (Learning Management System), and PowerBI dashboards.

You’ll provide hands‑on support to users, troubleshoot technical issues, coordinate enhancements with the NRL’s digital team, and ensure best‑practice digital service delivery across the sport. This role also supports data reporting and education to help empower administrators and volunteers.

Key Responsibilities

• Manage and support day‑to‑day use of MySideline, ensuring data integrity and smooth competition operations
• Maintain and support TFA’s Learning Management System (The Nest), providing user assistance and performance monitoring
• Develop and maintain PowerBI dashboards, delivering participation insights and reports to internal and external stakeholders
• Provide education and training to administrators and volunteers; build ‘Super Users’ and publish learning resources
• Collaborate with NRL digital teams to improve platform integration, service delivery and system enhancements
• Re‑establish and lead the MySideline Working Group, advocating for sport‑specific improvements
• Assist with testing of new features and continuous process improvement initiatives
• Maintain stakeholder relationships with platform providers and digital partners (e.g. etrainu for LMS)

What We’re Looking For

Why Join TFA?

Apply Now

Submit your application, including a brief cover letter outlining your interest and why you’re the right fit for this role.

For more information about TFA, visit touchfootball.com.au

Touch Football Australia values diversity and is committed to creating an inclusive environment for all employees.

Please note : Only shortlisted applicants will be contacted. We reserve the right to interview prospective applicants prior to the application closing date.

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