Desktop Support Officer - Education

Base pay range

A$60,000.00 / yr - A$80,000.00 / yr

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there.

We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Desktop Support Officer to join our team in Melbourne, VIC to deliver high quality, onsite technical support to our customers.

In this permanent embedded role, you will play a crucial role in delivering high-quality, onsite technical support to our customers within the Education Sector. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

What You'll Do

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the best quality solutions.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.

What You'll Bring

Benefits

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note : A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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