Customer Service Officer

Customer Service Officer

Location : Brisbane, Queensland, Australia.

A customer-facing role directly answering a diverse range of public enquiries as well as processing licence applications and organising payment of fees. This role is open to all applicants; applicants who identify as an Aboriginal and / or Torres Strait Islander person or a person with a disability that meet the minimum requirements will be given priority consideration and invited to participate in the next selection activity.

Responsibilities

• We deal with native animals and plants, heritage places, environmental authorities, waste, contaminated land and coastal waters.
• You'll directly answer a diverse range of telephone and email enquiries from the public.
• You'll provide advice to customers who are using the Department's online systems to retrieve information, update their records and lodge applications and returns.
• You'll validate and process applications for licences and permits including liaising directly with applicants to correct incomplete applications and organise payment of application fees.
• You will accurately data enter applications and returns into department systems.
• You'll generate and post accurate notices, returns and invoices for fees.
• You will receipt and bank paid fees and assist in the debt recovery of unpaid fees.

About You

Benefits

How To Apply

Additional Information

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