Client Services Officer

This is an exciting opportunity for a motivated, experienced customer service professional at our Cranbourne centre to join RAV.

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager, you will be a friendly first point of contact for our clients, directing phone enquiries and responding to emails about our services in a helpful manner. You will also coordinate bookings, perform data entry and manage appointment processing, while conducting basic assessments of client service needs as necessary. A high level of customer service is required for this role, along with a focus on confidentiality and professionalism.

This opportunity is located at our Cranbourne centre and is a part-time (0.6FTE) , temporary position working three (3) days per week , with the expectation that one day per week will be an evening shift. The base salary range is $76k - $78k (pro-rata) per annum .

About you

• Office Administration certificate and / or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
• Experienced in answering high volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained.

We provide

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• Flexible and hybrid working arrangements available
• Best practice clinical supervision.

Candidates can view the position description at www.rav.org.au / careers, contact Jackie Blake, Senior Manager Southern Melbourne by phoning (04) 2902 8030 for specific queries. Applications closes on Monday, 3 November 2025 .

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under‑represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child‑safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.

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