Implementation Consultant (Hospitality)

Overview

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We’re looking for a Implementation Consultant to join our Customer Implementation Consultant team in APAC. You will play a pivotal role in deploying our solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction.

As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed (O & K-Series) POS system for our SMB clients. This role sits at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions.

What You’ll Be Doing

• Develop and execute comprehensive implementation plans for POS systems, leveraging automation and digital workflows.
• Implement and configure software solutions using automation tools to meet client specifications.
• Implement and manage queues within ChurnZero to streamline and automate processes.
• Act as the primary point of contact for clients during the implementation phase, ensuring the project remains on track and addressing concerns to ensure customer satisfaction.
• Become a subject-matter expert in POS technology and its applications, troubleshooting and working with technical teams on solutions.
• Conduct training sessions for clients on the effective use of the implemented POS system.
• Ensure the quality and accuracy of POS system implementations, conducting testing and validation to guarantee functionality and reliability.
• Create and maintain implementation documentation, including status reports.
• Coordinate with internal teams (Sales, Underwriting, Billing, Support) to ensure alignment and successful execution of implementation projects.

Contribute to wider team learning and development and work cross-functionally with other departments to identify case study opportunities and customer shout-outs.

What You Need To Bring

We know that people are more than what’s on their CV. If you’re unsure you have the right profile for the role, hit the Apply button and give it a try.

You’ll Enjoy

Benefits designed to keep you happy, healthy and fulfilled.

Lightspeed is an equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? We want you to step into a role you love and offer you a place you’re proud to come to every day. Check out our career page for more information.

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