Research Manager

Philip Morris International (PMI) is seeking a strategic and consumer‑centric Research Manager to lead diagnostic research and insight generation across Australia, New Zealand, and the Pacific Islands. This pivotal role acts as a key advisor to senior leadership, translating complex consumer behaviours into actionable strategies that drive business performance and customer experience.

About the Role

• Lead and manage 360‑degree insight generation by leveraging primary and secondary research methodologies, collaborating closely with Commercial, Business Planning, Retention, E‑commerce, Direct Retail, and Care teams.
• Conduct sophisticated analyses to enhance customer experience and deliver strategic recommendations.
• Translate consumer data into clear commercial actions, presenting insights regularly to key stakeholders.
• Drive best‑in‑class analytics, accelerating digital analytics and predictive modeling capabilities.
• Serve as a subject‑matter expert in consumer research and analytics.
• Design, brief, and deliver market foresights to enable faster, more informed business decisions.
• Apply advanced analytical techniques including root‑cause analysis, data mining, and collaboration with Data Science teams.
• Mentor junior analysts and foster a culture of innovation and continuous learning in research methodologies.

What You’ll Bring

Why Join Us

Philip Morris International

Philip Morris International (PMI) is a leading international tobacco company working to deliver a smoke‑free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. Since 2008, PMI has invested more than USD 10.5 billion to develop, scientifically substantiate and commercialise innovative smoke‑free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. In November 2022, PMI acquired Swedish Match.

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