Conference & Events Coordinator

Located in the heart of Perth CBD, Holiday Inn Perth City Centre is a bustling inner-city hotel offering 7 flexible meeting & event spaces, and is the perfect venue for hosting up to 160 delegates. We're searching for a Conference & Events Coordinator capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences.

• Your day-to-day

This is a Full-Time position that predominantly works business hours however there may be the occasional requirement to support with evening or weekend functions.

The nature of this role is very dynamic, so it is perfect for someone who likes to be on the floor supporting events, while also maintaining the administrative side of things in the office. This role will report to the Conference & Events Manager but will also work closely with the Venue Manager of our restaurant, Ivy & Jack.

Every day is different in this role, but mostly you will be :

• Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
• Liaising with clients to convert queries into sales / bookings whilst ensuring customer satisfaction
• Planning events from start to finish in partnership with our Conference & Events Manager to ensure smooth delivery of events
• Supporting with the set up, pack down and running of events, along with greeting facilitators on arrival
• Accurately logging all enquiries in the sales and catering system - compiling accurate function sheets and regular reports for the Operations Team
• Issuing Banqueting Event Orders (BEO's)
• Finalising client payments and issuing invoices
• Creating event activations / signage
• Client follow up and feedback after each completed event
• What we need from you
• Previous groups, meeting and events experience in a hotel role
• Passion for providing excellent client experiences and client engagement
• Confidence in proactively preventing problems and ability to handle service recovery following any complaints
• Love of working in a fast-paced and motivated team with a desire to take the next step in your career
• Excellent attention to detail
• Exceptional administrative and time-management skills
• Willingness to work as part of a team and learn new things
• Monday - Friday availability with the ability to work evenings and / or weekends as required
• What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks such as duty meals, accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn®? family. Let's Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.