Support Coordinator

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This is a Support Coordinator role with Sonder based in Waterloo, NSW, AU

== Sonder ==

Role Seniority - junior

More About The Support Coordinator Role At Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24 / 7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our Impact And Scale

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About The Role

Reporting to the Support Centre Manager, you will act as the first point of contact for members who need help. You’ll be supporting our members with issues relating to mental health, wellbeing and physical safety. You will communicate with our members via Instant message and phone using the bespoke systems our in-house engineers have built. Supported by the right training, you will confidently handle critical situations. You will use your judgment along with the support of your Supervisor to provide the right support to our Members. We provide 24 / 7 support, so we need you to be happy joining our rotating roster. Shifts are projected well in advance to allow personal planning, balance, and flexibility.

What You’ll Be Doing

Who are we looking for?

Care Specialists Are Scheduled To Work a Rotating 24 / 7 Roster. Shifts Are 8.5 Hours, Below Are Some Examples Of What a Shift Time Could Look Like

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Member Support Team and as we continue to grow, there will be plenty of development opportunities.

Check out our life page for more info - https : / / www.linkedin.com / company / sondersafe / life /

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Sonder team will be there to support your growth.

Key Responsibilities

Key Strengths

Why Sonder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note : This is a role with Sonder not with Hatch.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Internet Marketplace Platforms

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