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Client Services Officer

Client Services Officer

PictureWealthQueensland, Australia
5 days ago
Job description

Insurance Service Specialist

PictureWealth is a fast‑growing FinTech that blends human expertise with innovative technology to help Australians achieve their financial future. Our mission is More Advice to More Lives . We’re looking for a detail‑oriented, proactive individual to join our Client Services team and deliver exceptional service to clients and advisers.

  • Full‑time | Monday – Friday | 38 hours per week
  • Location : Brisbane or Broadbeach office – a five‑minute walk from Brisbane Central train station or Broadbeach North tram station

Your mission

  • Manage insurance applications, underwriting, policy changes, and premium issues.
  • Liaise with insurers to submit accurate documentation and negotiate favourable terms.
  • Ensure clients have continuous coverage and understand their policy details.
  • Provide expert guidance to clients and planners on insurance matters.
  • Maintain compliant, up‑to‑date records and stay on top of industry changes.
  • Act as the go‑to for all insurance queries via email and CRM.
  • Why join us

  • Great location across from Broadbeach beach or next to Brisbane Central Station.
  • A rewarding career in a friendly and supportive team environment.
  • Flexible working options to help you maintain work‑life balance.
  • Access to Employee Assistance Program (including immediate family).
  • Social events to meet members across the organisation.
  • Free fruit, tea, coffee and evening meals available in office.
  • Full training and ongoing support.
  • What You’ll Bring

  • Relevant qualifications in financial services or insurance (e.g. RG146, Diploma of Financial Planning).
  • Experience in insurance underwriting, policy management, or similar.
  • Solid knowledge of insurance products, underwriting, and compliance.
  • Confident using CRM systems and insurance platforms.
  • Strong Microsoft Office skills, especially Excel and Outlook.
  • Sharp attention to detail and documentation accuracy.
  • Clear and confident communication, both written and verbal.
  • Strong relationship‑building with clients, insurers, and colleagues.
  • Proven ability to manage competing priorities in a fast‑paced role.
  • Excellent time management to meet deadlines and exceed expectations.
  • Seniority level

    Entry level

    Employment type

    Full‑time

    Job function

    Other

    Ready to make a difference?

    If delivering exceptional service and ensuring seamless client experiences motivates you, we’d love to hear from you! We currently have opportunities within our Client Services team for both Insurance Specialists and Client Service Officers. If you’re passionate about making a real impact in a dynamic, client‑focused environment, apply now and help us shape the future of financial wellbeing.

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