Customer Service Representative

Introduction :

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics : we provide a one-of-a-kind, industry-leading suite of services and solutions.

Description :

Key Responsibilities :

• Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
• Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
• Advising the public of their rights and obligations under the relevant Acts
• Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
• Accurate data entry of call summary into the CRM to create case history after each call

Skills and Experiences :

What we are looking for :

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