Customer Service Officer

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

If you need assistance or adjustments to fully participate in the application process, please contact recruit@tennis.com.au.

About the role

The Customer Service Officer is responsible for providing friendly, professional and efficient customer service to the Queensland Tennis Centre (QTC) members and guests. The customer service team member will also provide administrative support to all programs and services. You will be required to have availability on Saturdays & Sundays.

Reporting to the QTC Business Operations Lead, in this role you will :

• Provide friendly, professional and efficient customer service via phone, email and face-to-face.
• Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop.
• Support in administrative tasks, ensuring accuracy and up to date records.
• Proactively identify event opportunities and cultivate strong professional networks and relationships.
• Promote an effective, satisfying and productive working environment within the team.
• Offer recommendations to support the overall wellbeing of the commercial viability of QTC.

About you

What you will bring to the role :

• Responsible Serving of Alcohol certificate (or willing to obtain)
• Prior experience within a sports store / retail shop / café (desirable)
• Ability to set priorities, plan work programs and meet deadlines
• Ability to develop and maintain strong working relationships with various stakeholders
• You must hold (or be willing to obtain) a current Police Check and Blue Card

What’s in it for you?

• Career development with a range of formal education and on the job training opportunities
• Health & wellbeing activities through our Thrive program.
• Onsite gym & tennis facilities
• Flexible working practices
• Free car parking
• A range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system.

Applications will close on the 11th September 2025.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

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