Administration And Customer Service Officer

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Administration and Customer Service Officer Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

This role provides essential administrative support to the Waste Operations team and delivers high quality customer service to residents within the Canterbury Bankstown Local Government area.

Duties will include but not be limited to : Manage non-compliance with garbage, recycling, and garden waste services on a daily basis Investigate and resolve issues related to new services, vacant land charges, and medical waste Conduct site visits across Council areas to assess and address waste-related concerns Handle complaints regarding unsatisfactory service delivery, escalating when necessary Collaborate with contractors to resolve customer requests and driver feedback Refer and track customer requests to the appropriate officers for timely action Develop and maintain waste management systems, procedures, and documentation Update and manage databases , including rates, second services, collection schedules, and strata contacts Monitor contractor performance to ensure compliance with service level agreements Respond promptly to issues raised through the waste call centre Prepare reports and analyse data on Waste and Cleansing activities and performance Communicate effectively with residents, stakeholders, and internal teams Stay informed on industry legislation, programs, and best practices; share insights with the team Coordinate with Rangers and Environmental teams to ensure dumped rubbish is handled appropriately Support trade waste services , including database management, invoicing, and contract oversight Verify contractor invoices for accuracy and process for approval Evaluate service improvement ideas and collaborate with stakeholders to implement changes Track progress toward Waste and Cleansing unit goals and objectives

• For a full list of duties, click here to review the position description.

You will have : Class C driver's License Excellent customer service and problem resolution skills Ability to be adaptable and flexible to accommodate change and provide responsive services to meet customer needs Demonstrated experience in effective time management and the ability to meet multiple deadlines Demonstrated proficiency in the use of Microsoft Office and other software applications The salary range for this opportunity starts at $69,728 (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.

What's on offer : An attractive remuneration package. Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life. Permanent full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options. Contribute to making a positive impact on our community. An investment in your professional growth, fostering continuous learning and development opportunities. Access to our employee Health and Wellbeing Programs.

For more information, please contact Beverley Dowdell (Coordinator Contracts and Customer Services) at

You will need to submit your application via the 'Apply' button below and create a login using your email address and upload a :

Resume; and Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role. Applications close Wednesday, 2 July 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at

Successful applicants may be required to undertake a Criminal History Check, Medical and / or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit / visa with full unrestricted working rights to be eligible.

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