Senior Solution Architect

Salesforce, Inc.City of Melbourne, Victoria, Australia

5 days ago

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer SuccessJob Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Salesforce Solution Architects collaborate with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till go-live). These individuals lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies. They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management and influencing decisions that result in customer success. Based on seniority they are involved in the building of solutions and / or leading diverse teams of resources in delivery or in strategic aspects :

Solution Architects

can communicate effectively to various audiences in the forms of architectural and / or process diagrams or flows, functional capabilities, business process efficiencies, and business value realisation and is the trusted advisor for business and technology partners. Finally, with experience in software delivery cycles based on agile methodologies, architects support and are in close alignment with project management activities. People in both roles are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analysing issues and obstacles to understand root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.## ## ##

Your Impact

Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members

Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team

Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer

Understand and present high-level overviews of the Salesforce Core functionality and features

Where required, perform hands-on application configuration (clicks not code) to meet customer needs

Identify, lead or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing

Contribute to broader goals by giving back to our communities by joining or leading volunteering activities

Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective## ## ##

Basic requirements :

Understand customer's processes and connect business requirements with the functional capabilities of the application

Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support as well as with software implementation lifecycle with ability to support project planning

Having an effective communication skills across a variety of audiences and situations

Ability to coach and influence internal and customer partners and project members as well as to quickly learn & adapt to new situations

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc## ##

Preferred Requirements

Relevant Salesforce certifications and consulting experience are a plus but not required

Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background

Experience collaborating with strategic delivery teams

Deep functional and business knowledge of industries / verticals

Experience with increasing responsibility and guidance of junior consultantsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

be your best

, and our AI agents accelerate your impact so you can

do your best

. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###

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Solution Architect • City of Melbourne, Victoria, Australia

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