Guest Services Attendant

Introduction

The Lane Retreat, located on one of Bimbadgen’s award-winning vineyards, is one of the Hunter Valley’s newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.

We’re looking for a casual Guest Services Attendant to join our team. Flexible shifts - up to 25-35 hours per week available.

You’ll play an important role in ensuring our guests feel genuinely cared for and provided with a seamless experience. This is a great opportunity to be part of a supportive wine and hospitality company and work in one of the region’s most picturesque locations.

Key Responsibilities

• Welcoming guests in person, over the phone, and via email with a professional, friendly approach
• Preparing guest arrivals, welcome cards, and amenities to a high standard
• Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues
• Processing sales and making coffees in The Pantry
• Handling check-outs, cash, and credit card transactions
• Coordinating with internal teams to ensure seamless guest experiences
• Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales

Your Background

Benefits

If you’d like to be part of a guest-focused team in one of the Hunter Valley’s most beautiful settings, we’d love to hear from you.

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