Customer Service Officer

Location : Toowoomba - Jagera, Giabal and Jarowair Land

Salary : $55,714 - $62,021+ Superannuation + NFP salary packaging benefits

Employment status : Full Time Permanent –Hybrid / Part time / Job Share available

Job number : 2396

Hey you!

We are looking for supportive and outgoing Customer Service Officer to be the friendly face and first point of contact for MatchWorks, supporting participants and keeping things running smoothly behind the scenes.

At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.

We're open to flexible hours, part-time, or job share arrangements – because great people thrive in different ways.

What you’ll do

As an Customer Service Officer in our team you’ll :

• Support participants with information, appointments, and access to tools to help them job search.
• Create a friendly, welcoming and warm experience for participants and visitors.
• Handle admin essentials – data entry, filing, scheduling, and keeping systems up to date.

Work closely with your team to share ideas, improve processes, and celebrate wins together.

What you’ll bring

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working with Matchworks at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact leah.dixon@matchworks.com.au or 0472 860 595

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