Mental Health Recovery Coach

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Disability Services - Support Coordination at Avenues Australia Overview

Avenues Australia is a for-purpose Human Services organisation specialising in supporting people with highly complex and interrelated health, disability, mental health and aged-care support needs. We provide navigational services to National Disability Insurance Scheme (NDIS) and My Aged Care Home Care Package recipients. By staying focused on navigation and administrative services, we support our clients to effectively orientate complex and fragmented service systems. We act as your primary service provider by helping our clients understand the system and exercise informed decision-making to enable choice and control.

We provide navigation and administrative services in the following areas :

Mental Health Disability Aged-Care For more information about our services visit our website on

About the RoleA Recovery Coach assists Participants with Psychosocial disability to build capacity and resilience through strong and respectful relationships to live a full and contributing life. This support is designed to be able to maintain engagement through periods of increased support needs due to the episodic nature of the mental illness. Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.

NDIS participants will be assisted to take more control of their lives and to better manage complex challenges of day to day living.

• Through strong and respectful relationships and skilled coaching, people will be supported to build capacity, including strengths and resilience.
• Recovery coaches will work collaboratively with participants, their families, carers and supports to design, plan, implement and adjust a recovery plan.
• They will collaborate with the broader service system and will assist with the coordination of mental health-specific NDIS and other supports.

ResponsibilitiesThe Psychosocial Recovery Coach is responsible for supporting the development of the Psychosocial Recovery Coach practice within Avenues Australia.

Service DeliverySupport clients and carers to understand their NDIS plan, goals and objectives. Support clients to develop, implement, monitor and adjust a personal recovery plan. Build a recovery-enabling relationship based on hope. Coordinate the supports in an individuals' NDIS plan by : researching, coordinating and managing complex and intersecting supports to suit individual needs across multiple providers while ensuring client choice and control; and working with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met. Coaching to build on strengths, knowledge, skills, resilience, and decision-making with the aim of greater choice, control and independence in managing their personal choices. Arrange any assessments needed to determine the nature and type of funding required. Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds. Liaise with plan managers and / or NDIS to establish the appropriate claim categories and attribute funds accordingly. Assist clients to prepare for plan reviews by helping them assess whether they achieved their goals and got value for money for their plan identify solutions to problems experienced in implementing the plan, and to consider new goals. Assist clients to communicate with the NDIA when required to support their plan requirements. Resolve any crisis by linking participants with mental health, health and other services particularly when they are unwell. Operational

Underpinning KnowledgeKnowledge of mental health diagnoses and symptoms, treatments, medications, interventions, regional mental health and allied health providers. Sound understanding of the causes of stigma and barriers faced by those with mental ill-health. Understands the episodic nature of mental illness and collaborates with relevant services to plan and maintain engagement through periods of increased support needs. Working knowledge of the service support providers including mainstream, community-based, and specialist. Strong knowledge and understanding of dual diagnoses, including alcohol and other drugs, ABI, physical and intellectual disability. Other DutiesConduct other duties as directed. Your Key Competencies Candidates must demonstrate or work towards developing the following competencies :

Industry : Broad industry knowledge on the NDIS, mental health sectors, including an understanding of contemporary practices.

Technical : Knowledge of best practice person-centred practices.

Interpersonal : Excellent person-centred communication skills and ability to build rapport with a diverse range of people.

IT Systems : The ability to understand and learn IT systems quickly to support the documentation of essential and sensitive client information.

Values : Share our values which are guided and driven by the Avenues Disability Inclusion Framework and Avenues Principle which underpins our strategy, policies, service design and culture.

QualificationsCertificate lV and above in any qualification related to Community Services, Mental Health, Occupational Therapy, Social Work or any allied health tertiary qualification or other equivalent post graduate qualification. A minimum of 2 years' experience in mental health related work. Current Driver's License and ability to undertake travel within the Perth Metro as required. Mental Health First Aid First Aid Current First Aid and CPR credential. Upon acceptance into the role, the candidate will be required to obtain the following

Current Working with Children Check NDIS Worker's Screening and / or National Police Clearance Benefits Flexible hybrid working arrangements policy. Ability to take paid leave in advance. 17.5% leave loading. Salary Packaging. Free, independent and confidential access for you and your family to our Employee Assistance Program. Applications close on the 11 th of July 2025. Avenues Australia may close this recruitment round early should a suitable candidate be identified prior to the closing date. To view the full job description and to apply, visit our website career page :

If you have further questions regarding the role call 1300 208 594

Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Consumer Services Referrals increase your chances of interviewing at Avenues Australia by 2x

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