Desktop Support Engineer

Req ID : 327934

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Engineer to join our team in Perth, Western Australia (AU-WA), Australia (AU).

Role Responsibilities :

Be a contributing member of the EUC Team providing support to End Users in a Client Environment

Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same

Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework

Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required

Learn new and emerging technologies as needed, guided by business requiremen

Requirements and Preferences :

2-3 years' experience in End User Computing, IT Support, Asset Management needed

Strong troubleshooting skills in Windows, MS Office, COTS & End User Hardware Support

Good understanding of ITL Framework is a must

Experience in using ITSM Tools like Service Now, Remedy etc

Good Communication Skills ( Written & Spoken ) in English

Ability to physically perform general office requirements

Must be able to perform essential responsibilities with or without reasonable accommodations

Willingness to work on rotational shifts 24x7

Travel including overnight domestic may be required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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