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Desktop Support Engineer
Everi PtyPerth, Australia1 day ago
Job descriptionWindows 10 / 11 : Installing, configuring, troubleshooting, and maintaining these systems to ensure optimal performance and security for users. Active Directory : Managing user accounts and access controls Office 365 : Supporting cloud-based productivity tools Azure AD : Managing identities and access with Azure Active Directory Data Analytics : Using Azure services for data processing and analytics Help Desk Software Proficiency : ServiceNow for managing user requests and incidents Good problem-solving skills hardware and software Good communication skills Customer-oriented approach Availability for FIFO stints Providing frontline end user support and ensuring resolution, including hardware and software troubleshooting, diagnosis and education of end users Managing end user, hardware and software issues with a genuine sense of urgency and professionalism Provide basic troubleshooting and support for conference rooms with AV / VC equipment, this includes but not limited to reboot and restart of equipment, checking cable connections, connecting and testing of projectors / TV equipment, support for video conference meeting rooms, offsite video conference and event support, conference support for large townhall meetings and creation of webcast events.Skills : 5-10 years of technical experience desktop support or system administrator role or experience as agreed with Company Recent experience with hands-on Desktop Support and System Administration. Advanced Hardware and software troubleshooting skills. Capable to provide best effort support for non-standard devices. Knowledge of and experience troubleshooting / supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. Knowledge on ticket management per Company guidelines. Knowledge of the concepts and policy controls of Active Directory. Knowledge of and experience with printer mapping, LAN / WAN network configuration and troubleshooting, as well as VPN client connectivity. Knowledge of ServiceNow and ISO / ITIL processes and documentation standards a plus. Ability to communicate technical concepts in layman's terms. Ability to communicate with other support groups and vendors to provide seamless support to customers. Ability to differentiate between personal computing device problems versus room technology problems.Why UsWe are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.Our company is extremely diverse with 165 nationalities represented.We offer the opportunity to work with colleagues across the globe.We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.We offer comprehensive benefits for all employees.We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and / or local law.Candidate Data Privacy Notice | HCL TechnologiesWe are committed to respecting your privacy and for the protection of your personal data.
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.Are you ready to be an important part of this ever-transformational journey?About the roleDESKSIDE SUPPORT SERVICESTo provide deskside support services delivering onsite end user support around core desktop environment and tools, such as enterprise messaging, real-time communications, meeting tools, and the core operating system and applications ("Services").Roles and Responsibilities
- Manages tech café(s) and provides face to face IT technical support Services for Company's standard hardware and software.
Requests and issues are fulfilled and solved by Contractor's experienced IT resources in person and in real time.
Your personal data will be collected and processed in line with our candidate privacy notice : .
This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data.
By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice".
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Desktop Support Engineer • Perth, Australia
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