Desktop Support Officer

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

• IT Skills and Experience
• 2+ years of Experience in Level 2 / 3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
• Keep up with the Windows App and Update release information
• Support MS Teams issues including video, audio, performance
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Good Client management and communication skills.
• Good Knowledge on browser support and management of Chrome and Edge via GPO.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.
• Personal Attributes
• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of :

Basic knowledge of :

At least two of the following :