Care Navigator

Job summary CareNavigator - 2 x part time / 1 full time availableResponsible to Reception Manager / Operations ManagerOur Care Navigators provide the first point of contact for our patients and act as a focal point of communication between patients, doctors, and other medical staff.Care Navigators are key members of The Quarter Jack Surgery team.

They are trained to work with all available resources, which may include signposting patients to other services, offering self-help advice, or booking appointments with appropriate clinicians in the practice's multidisciplinary team.

This work is often referred to as care navigation.The following are the core responsibilities of a Care Navigator.

There may occasionally be a requirement to carry out other tasks; this will depend on workload and staffing levels.

Knowledge, Skills, and Experience Required Good team working skillsAble to provide a professional and warm welcome to our patientsAbility to maintain confidentialityGood telephone manner and interpersonal skillsGood standard of general educationAbility to work methodically and carefullyFlexibility to adjust work patterns to meet additional workload as it arisesAbility to remain calm and well-organized under pressureIT-literate, able to use email effectively, with basic knowledge of web-based and Windows-based systemsAble to multi-task and prioritizeEmpathy, honesty, punctuality Main Duties of the Job See attachment About Us See attachment Job Description Job Responsibilities See attachment Person Specification Experience Essential : Healthcare experience Knowledge, Skills, and Attributes Essential : NHS experienceDesirable : Reception experience, Call-handling experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required.

Employer Details Employer Name : The Quarter Jack SurgeryAddress : Rodways Corner, Wimborne, Dorset, BH21 1APWebsite :