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Contact Centre Officer
TacticallQueensland17 days ago
Job descriptionContact Centre experience required to assist customers with their enquiries Provide information and individual advocacy support to eligible clients Ensure all information and services provided are consistent and compliant with relevant legislation and quality standards for compliance Managing inbound calls and follow up outbound calls Case management support Reporting to the Intake Team Leader Contact Centre experience Team Player Strong problem-solving skills Confident liaising at all levels both verbally and in writing with the ability to explain complex information in a clear and simple manner Knowledge of aged care, disability programs or similar viewed favorably Able to understand and apply legislation, policies and procedures Pre-employment National Criminal History Certificate
Job description
- Temporary position - immediate start through to end of November
- Monday - Friday - 8 : 30am - 5 : 00pm
- Attractive salary package $42.94 + Super
- Location - Geebung (free parking)
Our client provides an advocacy service to those who are vulnerable in the community. They are a not-for-profit, independent and have over 30 years' experience in supporting and improving the well-being of our seniors and those with a disability in the community.
They now have an exciting opportunity for a Contact Centre Officer to assist in their Intake Team assisting to support and help their clients navigate a scope of services.
The Role
What you will bring to the role
If successful you will need to obtain the following :
Our client strongly recommends that employees have and maintain Covid-19 and influenza vaccination currency in line with current Public Health Directives and organisation policy.
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Contact Centre Officer • Queensland
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