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Service Desk Analyst L1

Service Desk Analyst L1

Brennan ItBrisbane, Australia
5 days ago
Job description
  • Brennan IT
  • We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.

    • Benefits of working at Brennan IT
    • An awesome team of people to work with
    • Flexible working arrangements
    • Opportunity to gain certifications and be rewarded for it too
    • Tailored career development plans to suit your aspirations
    • High levels of reward and recognition for over achieving
    • A company that genuinely cares about YOU
    • A focus on health and wellbeing - social club, sporting teams, discounted technology purchases, health checks and more!
    • The role
    • As part of our continued growth, Brennan IT is looking for a Service Desk Analyst

    • Key Responsibilities
    • Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
    • Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
    • Coordinate, collaborate and escalate incidents within established timelines
    • Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
    • Liaise confidently when engaging with our clients and provide outstanding customer service
    • What skills and experience you bring
    • Minimum of 1 year experience in a similar role is ideal : Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
    • Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
    • Hands-on experience troubleshooting support issues across numerous enterprises
    • Good time management, strong analytical and problem-solving skills
    • Strong communication and interpersonal skills
    • Current IT certifications
    • Note
    • As part of our hiring process, you will be required to undertake a National Criminal History Check.
    • Brennan IT
    • is an equal-opportunity employer.
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