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Service Desk Analyst

UpperGround by HudsonCity of Brisbane, Queensland, Australia

14 hours ago

Job description

2 weeks ago Be among the first 25 applicants

We're looking for a proactive and customer-focused Service Desk Analyst to join our clients IT team. You’ll be the first point of contact for technical support, helping staff resolve issues and maintain productivity through timely and professional assistance.

Key Responsibilities

Log, triage, and resolve incidents and service requests within agreed SLAs
Provide first-level support across hardware, software, and mobile devices
Perform basic troubleshooting for network, Microsoft systems, and video conferencing
Deliver and maintain IT assets, including setup, recovery, and disposal
Offer basic user training on commonly used software and systems
Assist with documentation and drive continuous improvement in support services
Maintain a safe and compliant work environment in line with company policies

About You

Experience in a similar IT support or service desk role

Strong working knowledge of Microsoft products (365 Admin Centre, Azure AD, Teams, SCCM, Intune)

Excellent communication skills with the ability to simplify technical language for users

Solid problem-solving skills and a team-oriented approach

Exposure to networking and hardware troubleshooting

Tertiary qualification in IT or relevant certifications (desirable)

For all Australian based contract and temporary roles, please note the pay rate is inclusive ofmandatory 25% casual loading.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Construction

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Service Desk Analyst • City of Brisbane, Queensland, Australia

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