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Management & Supervisory (Customer Service & Call Centre) - ARG Workforce
ARG WorkforceQLD, AU25 days ago
Job descriptionOversee the daily operations of the Service Department, ensuring smooth coordination between the reception area, workshop, and parts departments. Ensure compliance with manufacturer warranty processes, maintaining the highest industry standards. Assist in managing the workshop and parts departments, ensuring efficient operations, timely repairs, and service delivery. Lead and motivate a team of Service Advisors : Drive performance, helping them achieve sales and service objectives. Ensure optimal capacity operation : Control costs, set service goals, and build positive relationships to meet and exceed targets. Support the Service Manager in the smooth running of all departmental operations, ensuring a high level of service and customer satisfaction. Meet service sales and profit goals by focusing on efficiency, cost control, and customer satisfaction. Build strong relationships with both customers and employees, fostering loyalty and long-term business growth. At least 1-Year of relevant employment experience is required as a Service Advisor or in a senior position within an automotive dealership. Strong business development skills and a proven track record of driving service department performance. Excellent communication skills (both written and verbal) for effective interaction with customers and team members. Sound PC skills and familiarity with industry-specific software systems. Technical knowledge : Not necessary to be a qualified technician but a strong understanding of automotive processes is preferred.
Our client is seeking a customer-focused Assistance Service Manager to join their dynamic team in Brisbane, QLD. Managing, motivating and leading a team of Service Advisors to ensure smooth communication from the workshop to the customer.
Key Responsibilities Customer Satisfaction & Service Delivery -
- First point of contact for customer complaints : Resolve any concerns promptly to ensure complete customer satisfaction.
- Ensure efficient and courteous customer reception : Provide a welcoming environment for all customers.
- Follow-up management : Ensure Service Advisors follow up with customers promptly and effectively for the best service experience.
Service Department Operations -
Team Leadership & Motivation -
Sales & Profit Objectives -
Skills & Experience -
Salary rate will be $65,000 - $75,000 per annum + superannuation depending on experience.
This position is fulltime and shortlisted candidates will be contacted.
Please Email your resume ASAP to [email protected] or via the website.
Thank you.
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Customer Service Call Centre • QLD, AU
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