Program Coordinator

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Join to apply for the Program Coordinator role at Workplace Giving Australia About Us

Workplace Giving Australia strives to make giving part of everyday life in Australia and New Zealand. As such we are a leading provider of solutions and services to enable and drive giving in the workplace including workplace giving services, foundation accounts, and corporate grants services.

About Us

Workplace Giving Australia strives to make giving part of everyday life in Australia and New Zealand. As such we are a leading provider of solutions and services to enable and drive giving in the workplace including workplace giving services, foundation accounts, and corporate grants services.

Position Overview

The Program Coordinator plays a key role in the successful delivery of our services, especially our Corporate Grants service, ensuring the smooth execution of our programs, supporting applicants, and fostering strong relationships with our corporate partners.

Sitting within the Client Success Team, this role works in conjunction with the Client Success Team Lead to resource the programs. The Program Coordinator supports the Client Success Officers to deliver exceptional program management on behalf of our clients and collaborates with the Business Development team to schedule work.

This role requires a blend of administration and program management skills, exceptional communication skills, and a passion for client success.

Key Responsibilities And Duties

Program Administration and Coordination

Support the end-to-end management of corporate grants programs including the application process, assessments, validations, funds disbursement, and reporting.Maintain accurate records, documentation, and program data in internal systems.Collaborate with the Business Development team to schedule new programs and ensure timelines are aligned with client expectations.Work with the Client Success Team Lead to coordinate resources for both new and recurring programs.Identify opportunities to enhance processes and streamline program operations.Ensure compliance with relevant policies, procedures, and requirements.

Stakeholder Engagement

Act as a key liaison for corporate partners, grant applicants, and internal stakeholders.Respond to applicant enquiries and support the Client Success team members in delivering a seamless program experience.Collaborate cross-functionally with teams such as the Finance and IT to ensure effective program delivery.Prepare reports and insights on program performance, impact, and key metrics for internal and external stakeholders.

Key Selection Criteria

Essential

Experience in program coordination, grants administration, or customer success roles.Excellent organisational and project management skills to manage multiple priorities and meet deadlines effectively and efficiently.Strong attention to detail and problem-solving abilities.A customer-focussed mindset and strong interpersonal skills.Excellent verbal and written communication skills with the ability to tailor messages to different audiences.Self-motivated, with the ability to work independently and as part of a team.Willingness to learn, adapt, and continuously improve.

Desirable

Experience working with corporate partners.Familiarity with the charitable sector and / or grant applications.Exposure to CRM systems and project management tools. Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and AdministrativeIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Workplace Giving Australia by 2x

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