Client Services Manager

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions together with the accountability for achieving maximum occupancy and refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the State Manager – Client Services in the development of operational initiatives.

Your primary functions will include :

• Conduct residential tours as required
• Be required from time to time to have a primary location / focus dependent upon market forces.
• Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act
• Negotiate with families to achieve favorable financial outcomes for Arcare
• Prepare Resident Agreements prior to admission
• Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.
• Build effective and sustainable relationships with hospitals, social workers, and placement agencies
• Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centered model of care and Senses-framework
• Engage with the local community by way of presentations to local organizations such as retirement villages, RSL and senior citizens clubs etc.
• Follow up all enquiries to ensure satisfactory outcomes for all stakeholders
• Updating of Salesforce CRM database
• Timely and accurately reporting of activities and initiatives to the State Client Services Manager
• Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving

Staff Benefits

Skills & Experience