Customer Care Consultant

Our client is looking for enthusiastic Customer Care Consultants to join their friendly and supportive inbound sales team in Canning Vale.

Our client is looking for enthusiastic Customer Care Consultants to join their friendly and supportive inbound sales team in Canning Vale.

• The Role
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Take ownership in continuing and cultivating all customer interactions
• Embrace the company values and behaviours
• Engage in effective communication with all customers and offer achievable and sustainable solutions to their needs
• Company values
• Customer First - know how their customers business works; always creating value for internal / external customers; clearly demonstrates the value they created; convinces the customer there efforts are worth what they cost; ensures they always deliver on promise
• Accountability - Always does what they say they will do; Always clarifying who is doing what by when; gets that we have to be commercial; finds another way to deliver if Plan A doesn't work; takes great pride in the quality of the output
• Integrity - speaks up quickly if something has gone wrong; genuinely cares for people around them; respects people and people respect them; values our companys reputation; puts Blackwood's interests before the team; values what is right, doesn't play politics;
• Boldness - completes aggressively in the market; understand the need to take a calculated risk; does things to make a step change; innovative and creates new ideas; fearless in taking on the challenges, excited by our growth agenda
• Openness - understands the power of teamwork; no surprises, understands that bad news travels fast; speaks directly and constructively with others; shares what they know, helps people understand; clear and transparent
• To be successful in the role you must have
• Previous experience providing an exceptional level of customer service and to internal and external customers
• Ability to work Monday to Friday (rostered shifts)
• Proven ability to work in a fast-paced sales environment and manage conflicting priorities
• High attention to detail coupled with demonstrated problem solving and investigation skills
• Clear written and verbal communication skills are essential
• Intermediate MS Office skills are preferred
• Exposure or experience within a call centre or retail environment is preferred
• Willingness to learn
• Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.