Customer Care Caller

Location of Job : Sydney, Brisbane, Perth, Adelaide, Canberra, Melbourne

Appointment type : Casual – shifts of 4 hours to 7.5 hours

Our Vision

A music-rich future for all Australians.

Our Purpose

To connect all Australians to something bigger than themselves : to powerful music which awakens the spirit.

Our Mission

With chamber music at our artistic core, Musica Viva Australia creates memorable musical experiences for audiences at every stage of life and for musicians at every stage of development through Concerts, Education programs and Emerging Artist programs.

Responsibilities Assist State Teams to undertake customer care calls and field inquiries from teachers and schools in a professional manner regarding concerts, tours and bookings.Send clear and accurate follow-up email communications under direction from State Teams.Update and maintain Tessitura CRM database records accurately.Support administrative functions and other duties as required.Organisational Responsibilities Maintain healthy work relationships with volunteers and other staff members.Attend meetings as required.Contribute to regular and ongoing quality improvement and funder-required accreditation activities.Participate in professional and performance development activities and remain up-to-date on current knowledge and skills related to the position.Take reasonable care for your own health and safety and for the health and safety of anyone else who may be affected by your acts or omissions at the workplace.Hold a valid Working with Children Check.

MVA will cover the cost of obtaining or renewing the check.Maintain the highest ethical standards, confidentiality and cultural awareness when dealing with others.Adhere to workplace policies, procedures, and systems, as amended from time to time, in particular those that address workplace health and safety, anti-discrimination, bullying and harassment and privacy.Contribute to the overall well-being of the organisation and avoid participation in any activity that might be harmful to the good operation, health, or reputation of the organization.In addition to the duties outlined above, the position holder is also required to perform such other duties as may be directed, provided these are within their competency or training, from time to time.Essential Knowledge, Skills, Qualifications & Abilities Demonstrated team playerGood customer service skills with excellent phone manner - professional, confident and friendly.Strong written communication skills with high attention to detail.Flexibility and availability to work a variety of hours and days.Knowledge of Musica Viva Australia In Schools programs.Passion for music, music education and understanding of schools and the education system in Australia desirable.Experience with Tessitura or any other CRM desirable .To apply : Send your resume and a letter (maximum 2 pages) introducing yourself and addressing the essential and desirable qualities detailed above to

Note : In the subject of the email add the following code CCC26 and your full name.

Applications not including this code may not be correctly processed.

Musica Viva Australia is a family friendly and flexible employer committed to equity and inclusion.

We welcome and encourage applications from First Nations people, people who identify as having disability, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

If at any stage of the process you require any adjustments due to disability or having access needs, please let us know.

We are actively assessing applications as they arrive for a start in July.

Applications close 26 May.

Don't miss out on this great opportunity—apply now!

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