CUSTOMER CARE CALLER

Location of Job : Sydney, Brisbane, Perth, Adelaide, Canberra, Melbourne

Appointment type : Casual – shifts of 4 hours to 7.5 hours

Our Vision

A music-rich future for all Australians.

Our Purpose

To connect all Australians to something bigger than themselves : to powerful music which awakens the spirit.

Our Mission

With chamber music at our artistic core, Musica Viva Australia creates memorable musical experiences for audiences at every stage of life and for musicians at every stage of development through Concerts, Education programs and Emerging Artist programs.

Responsibilities

• Assist State Teams to undertake customer care calls and field inquiries from teachers and schools in a professional manner regarding concerts, tours and bookings.
• Send clear and accurate follow-up email communications under direction from State Teams.
• Update and maintain Tessitura CRM database records accurately.
• Support administrative functions and other duties as required.

Organisational Responsibilities

Essential Knowledge, Skills, Qualifications & Abilities

To apply :

Send your resume and a letter (maximum 2 pages) introducing yourself and addressing the essential and desirable qualities detailed above to jobs@musicaviva.com.au .

Note : In the subject of the email add the following code CCC26 and your full name . Applications not including this code may not be correctly processed.

Musica Viva Australia is a family friendly and flexible employer committed to equity and inclusion. We welcome and encourage applications from First Nations people, people who identify as having disability, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

If at any stage of the process you require any adjustments due to disability or having access needs, please let us know.

We are actively assessing applications as they arrive for a start in July. Applications close 26 May. Don't miss out on this great opportunity—apply now!

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