Customer Care Officer

Job description : Join our supportive, close-knit team as a Client Services Officer, where you will assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. You will also manage a loan portfolio, guiding customers through repayments and enquiries with care and clarity.

• Provide resolution to inbound enquiries via phone, email, and online channels.
• Communicate with borrowers via phone, email, and SMS to proactively monitor and manage accounts, identifying high-risk cases for escalation.
• Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower.
• Deliver outstanding service to real estate agencies and their clients using our payment platform.
• Collaborate with internal teams to ensure processes are followed and a high level of service is maintained. Qualifications :
• Knowledge of privacy and compliance in finance or lending is advantageous.
• Strong communication skills with confidence in handling phone enquiries.
• Excellent written skills and the ability to multitask effectively.
• A team-oriented, positive attitude and a strong work ethic.
• A passion for delivering outstanding service and contributing to business success.
• Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes. Why is This a Great Opportunity :
• Be part of a warm, supportive work culture that values collaboration, respect, and connection.
• Join a close-knit team, working within a thriving small but growing business, where your contributions truly matter.
• Celebrate your special day with a birthday day off!
• Work in our CBD office with stunning views that inspire productivity.
• Access employee assistance programs and enjoy opportunities for career growth and development.
• Salary Type
• Annual Salary
• Salary Min
• A$ 65000
• Salary Max
• A$ 65000
• Currency Type